Missing creatives

Problem

Creatives are missing from a particular location, but can be seen elsewhere on the page.

Solution

Perform the following diagnostic checks:

Check Javascript console for fuse errors or warnings

Before investigating further, check if Fuse has self-identified any issues.

  1. Open the Javascript console
  2. Check for WARN or ERROR messages attributed to fuse.js.

See the log reference for further diagnostic instructions.

Check if Zones exist in DOM
  1. Search the DOM for data-fuse.
  2. Ensure at least one Zone exists, i.e. a <div> element with a data-fuse attribute: <div data-fuse="232123123">

If no matching elements are found, the issue is most likely with the way the page is being generated. Please check your insertion logic.

Please reach out to support if nothing obvious is noted.